Shipping Policy

Last updated: October 14, 2026

Thank you for shopping with GreenThread Uniforms. We’re here to help with questions about your shipment at support@greenthreaduniforms.com.

Shipping Options and Charges

Available shipping options and charges are shown at checkout before payment.

Service availability depends on your delivery address and the items ordered. Expedited, local, or same-day delivery is available only when expressly offered for your order.

Order Processing and Transit Time

Order processing and carrier transit are separate stages. Processing includes preparing your items for shipment; transit begins after the carrier receives the package.

Please review any processing or shipping timeframe provided with your order. Selecting expedited shipping does not make preorder merchandise immediately available or shorten a separately stated processing period.

Carrier delivery estimates are estimates unless a service is expressly identified as guaranteed.

Preorders and Advance Orders

Products offered for preorder or advance order may not be available for immediate shipment. Please review the applicable product listing and order information for the expected shipping window.

An expected inventory-arrival date is not the same as a customer delivery date. Merchandise must be received and prepared for fulfillment before it can ship.

If we cannot ship within the applicable promised timeframe, we will notify you and provide the options required by law, including agreeing to a delay or canceling the affected unshipped merchandise for a refund.

Shipment Confirmation and Tracking

When your order is prepared for shipment, we will provide available shipment and tracking information using the contact details supplied with your order.

A tracking number or shipping label may be created before the carrier receives the package. Carrier tracking will update as the shipment is scanned.

If tracking appears inactive or you need help understanding the shipment status, please contact us with your order number.

Partial Shipments

Your order may arrive in more than one shipment, particularly when items have different availability dates.

Review the items listed in each shipment confirmation to see what has shipped and what remains outstanding. An item missing from one package may be included in a separate shipment.

If you are unsure, contact support@greenthreaduniforms.com before assuming an item has been lost.

Any additional shipping charge requiring your authorization will be explained before it is incurred.

Shipping Addresses and Changes

Please review your shipping address carefully before completing checkout, including apartment, suite, building, and postal-code details.

If you notice an error, contact us promptly with your order number and the requested correction. Address changes require verification and depend on the order’s fulfillment status.

We cannot guarantee that an address can be changed or a package redirected after processing or shipment has begun. A change is complete only when our team confirms it.

If a package is returned because of an incomplete or incorrect address, or an unsuccessful delivery, we will contact you about the available next steps. Any applicable reshipping charges will be explained before you authorize reshipment.

Delayed, Lost, or Undelivered Packages

If your package is delayed, appears lost, or has not arrived, contact support@greenthreaduniforms.com with your order number and tracking number, if available.

We will review the shipment information and assist with the appropriate next steps, which may include contacting the carrier or opening an investigation.

Weather, carrier disruptions, and other events may affect transit times. We will share verified information rather than promise an unconfirmed delivery date.

Any replacement, refund, or other resolution will depend on the circumstances and applicable law.

Tracking Shows Delivered, but the Package Is Missing

Please check the delivery details and any available delivery photograph, as well as your usual delivery location. Where relevant, check with household members, your building’s reception, or mailroom.

If you still cannot locate the package, contact us so we can review the delivery information and help investigate.

A carrier’s delivered status does not necessarily establish that you personally received the package.

Damaged Packages or Missing Contents

Please inspect your package and its contents when they arrive.

If merchandise is damaged or an item listed as included in the shipment is missing, email support@greenthreaduniforms.com promptly with:

• Your order number.

• A description of the damage or missing item.

• Photographs of the packaging, shipping label, and affected merchandise, where available.

Please retain the packaging and affected items while the issue is reviewed. Our team will explain the next steps.

Exchanges and Return Shipping

Exchange eligibility, return instructions, and exchange-shipping fees are explained in our Returns, Exchanges & Refund Policy.

Please obtain approval before returning merchandise and use only the return label or destination provided for your approved request.

Your Rights

Nothing in this Shipping Policy limits rights or remedies provided by applicable law or removes GreenThread’s obligations relating to your order.

Contact

For shipping assistance, please email:

support@greenthreaduniforms.com

Include your order number and a brief description of your question so we can help efficiently.