Return Policy

At GreenThread School Uniforms, we’re committed to making your uniform shopping experience seamless, efficient, and stress-free. Our promise is to deliver quality, value, timely delivery, and exceptional service—every step of the way.

Online Orders

All GreenThread uniforms can be conveniently ordered online.
If you need assistance or have questions about your order, feel free to contact us at:
📧 support@greenthreaduniforms.com

Exchange & Return Policy

We understand that sizing may not always be perfect on the first try. That’s why we offer a 14-day return and exchange policy.

If your return is past the 14-day window—no worries! Simply email us at support@greenthreaduniforms.com

Eligibility:

Items must be in original, unworn, unwashed condition with tags and original packaging (including the barcode polybag). Items must not show signs of wear such as stains, broken buttons, or pet hair. Socks and tights must remain in their unopened original packaging.

How to Return or Exchange:

Visit the GreenThread website where your order was placed to submit a return/exchange request. Customers returning by mail should securely repackage the items, include the original packing slip, and cover the cost of return shipping. For exchanges, we cover the cost of shipping the new items to you.

Refunds:

All refunds will be issued to the original payment method.

Non-Returnable Items:

  • Custom-sized garments
  • Worn and washed garments
  • Discounted or final sale items
  • Logo items for schools that do not currently have an active program with GreenThread
  • Logo items that have been discontinued or are no longer part of the school's uniform program

Thank you for respecting our return guidelines as we strive to uphold the highest standards of service and hygiene.

In-School Pop-Ups & Sales

GreenThread partners with schools to host on-campus pop-up events, offering families the convenience of trying on items in person and making immediate purchases.
These events are scheduled in coordination with each school and announced in advance.

If you have any questions, we're here to help.
📧 support@greenthreaduniforms.com